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Social distancing rules in many places limiting staffing. So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead. Reaching the IRS by telephone-Automated phone lines, which handle most taxpayer calls, will remain available during this period. It is best to call at 8AM to avoid wait times or “courtesy disconnects.” Another important tip: it helps to “speak IRS” on these calls as IRS employees often refer to internal terms when giving you information on your account. To speak to someone, you will need to call the phone number you were given on your letter informing you of the stimulus checks – that letter was called Notice 1444 and should have been mailed to the last known address the IRS had on file for you. Reopening is happening in stages, and you can only visit by appointment. Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line. If for some reason you didn’t receive the letter (Notice 1444) try calling 800-919-9835. — IRS #COVIDreliefIRS (@IRSnews) May 18, 2020 If you need to speak with a live person, please call the phone number that’s listed on … This is holding up my stimulus check and what would be our refund for this year. All the call centers are open but that doesn’t mean they are fully staffed. When you first hear the recording, press number two for English. Call early: IRS phone lines get clogged up quickly. The IRS has made the government’s most aggressive effort so far to recall its workforce. On IRS.GOV today, news article IR-2020-68, April 9, 2020 addresses several items possibly relevant to a time frame for re-opening.   The IRS will reopen all remaining facilities on July 13 to workers whose jobs cannot be done remotely, though social distancing and telework policies will … The IRS began reopening TACs on June 29, 2020, but the agency didn't exactly fling their doors open. Some items are included here: "IRS phone lines supported by customer service representatives for both taxpayers and tax professionals are not staffed at this time. Call the IRS number again, but this time, we are going to follow these steps. The IRS received more than 100 million calls last year, but only 1 in 4 callers ultimately got through to an IRS employee, according to a recent National Taxpayer Advocate report.Most callers either get frustrated with the long waits or fed up with the complicated phone tree that only leads from one automated message to another, so they simply hang up. Correspondence sent to IRS offices may be returned to the taxpayer if that office is closed and no one is available to accept it. 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