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Please do not give me the standard “Please Contact Multimedia Support” response, because I have done so (twice) with no reply, not even a “We have received your email…”. Is there an e-manual covering the latest version. The satnav is a Touch and Go plus with Software revision 4.4.1WH and Map ID 2014v3. Hope this helps. Maybe something like “back to factory default and reinstalling the update”? You cant possibly expect us to keep looking in the hopes that an update appears. Thanks for getting in touch. When updating your Touch 2 system you will have to be stationary/idle while the updating is happening. I got the same result after successful update to latest version of map (new avensis with mm16 , map 6.12.0L ) and local dealer sent me home with message that I have broken bluetooth module . Thanks. For more Toyota Touch & Go Toolbox versions please click below:; I love my new Prius (this is my 2nd Prius) but I feel let down by seemingly poor software. Thanks for your post. When I download the files from the App Store I only get one file (swdl.iso) rather than a zip containing several files as expected. Hi Ole, Hi Tamblyn, Once downloaded, open the file and follow instructions. But only get the autentification failed message when I try to install ?? Hi Chris, when a Toyota dealer is carrying out the vehicle PDI checks the latest map update available at that time is uploaded to the vehicle’s multi-media system. It will be the last Toyota I have and as for customer service… They don’t care about you that’s what I’ve learnt. I have found that the largest you can use is 64GB but 32GB is best for performance. Waiting was not an option as the TAX rules are changing. Thanks for your message. I thought that maybe the E-Store was out of date, so downloaded the latest E-Store App, installed it on the correctly formatted USB Key. I see from the email thread that several owners have the same experience as myself regarding updates to sat nav maps showing as a chargeable option on the eStore. I can pair with bluetooth ok and have enabled wifi hotspot on my phone but I do not see the option to connect to internet. The device ID should be located under: Upgrading your Toyota Touch® 2 with Go multimedia system will unlock a wealth of new features that will improve your life behind the wheel – giving you better navigation, an easier-to-use interface and connected real-time updates. Thanks for your post. They will be able to look over your vehicle and provide any necessary recommendations, and you can find your nearest centre, here: Hi Rafal, Have you got an update on the issue as we’ve still not heard anything from customer relations and it’s been over a week now? Many thanks. I am in a similar situation – My Auris Excel was first reg Jul 2015 and I bought it this month – When I go to the site it shows that 6.9.0H costs 109.00, but when I click through it says it is free! I understand that this car is eligible for free map updates. Our technical team have advised contacting your local dealer and heading in for a check on your system. I picked the perlecent paint and Gen.coat in the hope it would be more durable, but it is not. Hope this helps and if you have any more questions please let us know. You can contact them here: I tried to update my maps via the Toyota portal and it has ruined my Touch&Go, which I will have to replace at vast expense. Hi Steve, The full post code needs the space. I am unable to register the system in my toyota account for software updates etc as there is no such menu or proper guidline available on your website or owner’s manual. See also: We now see that you’re making some progress. (I still have all evidence including video evidence of the salesman calling me from a pig to a dog that was captured on the dash cam. * NOTE: Toyota I keep getting the error Invalid Activation key for the 6.11 update? We would advise you to refer to your local Toyota Centre and speak to the parts department as they will be able to provide you with a quote. We’d advise contacting our Multimedia team directly. I assume the update didn’t take place? Hope this helps. Just a quick update to let people know how we resolved this issue: – We took the car to our local Toyota service centre who had the same problem and booked an appointment to try again in a couple of weeks time. We have opened a case with them, using the email address associated with your comment. Thanks. Hi Norman, Please give us a bit more detail and we’ll do our best to help you get it sorted. Firstly, the USB memory stick used by you, seems to be correct and also correctly formatted. Sorry for a delay in response. And if not – why does Toyota make this so difficult? Hope this helps! Thanks for your post. Hi there, If there is no Device ID displayed within your multimedia system, we would recommend contacting your local dealership to check your multimedia system as Sat Nav may not be installed in your Touch and Go system. Can I add eu maps if I got my rav4 from the US? I have a 2015 prius+ with T&G 1.7.5H, there is any way to update to 2.x? toolbox.exe (4.59 MB) uninst.exe (331.32 KB) The information on this page is only about version of Toyota Touch & Go Toolbox. We’ve spoken with our technical team to resolve your issue. I have bought Toyota Rav 4 hybrid excel 2.5 ( top of the range) and put almost all the extras possible. Hi Martin, Many thanks. I performed the copy of the folder 4.3.0L using a macbook laptop. Our customer services can be contacted here: stating your car, registration and multimedia system details and they will be able to help you. We hope this helps, do let us know how you get on! Please write this down or print it from the website using the print function. However, Toyota are just like many other company’s once they have your money they are happy to show you the door but God forbid if you come back. I have Toyota Verso bought April 2015. Why is the eStore showing the update to be a chargeable item within the 3 year free update period? Some queries, especially more complex ones, do take longer to respond to than others. Did them tell you why? Thank you for your post and feedback. Turn on the ignition (Don’t start the car.) Update My Maps Access to the most current maps will allow you to use your navigation system more conveniently and accurately. As I have a work around I can live with it but if it’s a bug perhaps your software designers could fix it for the next release. Is there a way to do this ? Others have posted elsewhere that this could be due to the USB stick itself, so I’ve also tried the same procedure using a different stick. is there any way to include the sat nav function in the that screen please. (Just done this on my 2015 Yaris Excel Hybrid and map updated to 2017). Hi Ian, can someone let me know what to do as well for this, would love to get a software update for the touch 2 (no go) that allowed apps to work. The current software is 4.4.1WH, and Map ID 2014v3. Thanks Ella, hopefully we’ll hear something soon. Files transfered to it as detailed by Toyota. Thanks. Toyota call its system Touch & Go which would imply that it's pretty easy to use - you just touch and go. and hit enter. Tried 6 so far – all different sizes and makes. Many thanks. Thanks. I tried to buy the hood deflector accessory PU500-4716E shown in the brochure and Toyota website, but find it is not available. We’d have to advise speaking with customer relations and logging your complaints. We’re sorry to hear about the Estore issue you’re currently experiencing. I did manage to get it updated when I bought it but what a palaver. If you could please let us know of the issues you have experienced with your Touch and Go, we can try to assist you further. Paying to update my car seems unreasonable. 8 tr on a 09 plate… Really .. Also no upgraded speakers were installed and apoarently only come as stadard in US version of same make. I have had several cars with built in Sat Nav, including a previous Avensis TR. A week ago I got a message on my Auris Navigation Unit that my Traffic Subscription had expired. Have you been to your local dealer about this? We can see that our multimedia team are currently working on your case, and they will get back to you as soon as possible. Although am a Mac user – surely I can still download the file? Customer experience is extremely important to us, so we are sorry to hear that you haven’t felt satisfied with the service of the Multimedia Team. The one installed in the Avensis Excell I have now (new in March 2015) is the worst. They are best placed to advise, and you can find your nearest centre here: – swdl.iso.md5 I could not restart process therefore I asked dealer to perform update. Have you been to your local Toyota Centre regarding this issue? At this time our Toyota centres are closed but do remain contactable to provide support in situations where a vehicle is off the road and requires an emergency repair. – nav (= directory) With the map services I get Cyclops speed camera warnings included. How can I be sure I’m getting the latest update if I select this one? I have a July 2015 Auris Excel, but the Sat Nav is unbelievably bad. Where I am at the moment it to get a refund of monies paid and go buy an alternative SatNav product that has reliable Map and System updates. I usually update my Toyota every three years since my Avensis TSpirit. I have several queries about my 2016 Land Cruiser, it was purchased in one country and when I moved to another country I brought it with me however the navigation settings are still set to where the vehicle was purchased. Ella, I now find it does not recognise full UK postcodes. Place in the car USB socket and confronted by “Cannot authenticate” error. Hi Adam, We have spoken with our technical department and they have advised that this is not possible to use European map updates on your RAV4 limited from the US. We’re sorry to hear you’re experiencing an issue with your multimedia system. So much for “We will respond in 24hrs”. Your vehicle has been supplied with a 3 year MapCare entitlement, you’ll have free map updates for three years from the original date of purchase of the vehicle. If you do log your issue, once something is fixed/mapped you will get a notification which means it will be on an update soon. Do I have the latest version and if not how do I update it? © Visteon Terms of Use and Privacy Statement. We’re glad to hear your local Toyota Centre sorted this for you and your dealer will be more than happy to help with updates in the future. Hi Ronaldo, Unfortunately, this is not an option on a US model. If you are using Win 7 or older, it should be a drop down from the format dive menu. I cannot beleive that it did not have free 3years update on a new vehicle especialy as the Sw id so full of bugs and tied into the map updates. Secondly, we would have to advise getting in contact with your local dealer. I then successfully updated to the 2016 software and 2016 maps. We are glad you have managed to download the update successfully. Thanks. In windows, you need to format the drive as FAT 32.. Smart repairs wether by Toyota dealers or Chips Away are not suitable for bonnet repairs and three part touch up paints are very noticeable. Thanks for your query. Map-Updates help you drive in confidence. They also confirmed my eligibility for free updates for three years from first registration. Hi there, Hope this helps. Toyota map updates are released at least once a year and at a maximum twice. Many thanks! We’d advise contacting the Multimedia team directly. Whilst the 2.0 Hybrid C-HR and UX 250h have a similar... Toyota Hybrid towing: your questions answered. Thanks for getting in touch and sorry for the delay. I will be brutally honest here I have a rav4 hybrid supposedly excel 2017 the amount of things that are NOT ON IT is a joke. You also refer me to a Toyota genuine USB memory stick (Part Number PZ490-ED336-0K) that contains the update files. The version I have downloaded is 4.5.0H. Map updates are as clear as mud, can’t be sure which one actually applies to the touch 2 with go plus, is it the same map as touch 2 with go (not plus) ? For further help, we would recommend contacting our dedicated Multimedia team. Find out more on our website. Hi Cristina, We’re sorry that you’ve been experiencing an issue with your multimedia system. Thanks for getting in touch. Hi Andy, Have you registered your vehicle at and On my previous car I was able to leave it on the radio and turn the volume down to 0 and still get all the traffic and speed warnings. You can also update the software of your Touch 2 system following a similar process. Hi, where can I download toyota touch and go toolbox for mac? The problem on a Mac is that it writes “hidden” files .DS_Store on all disks/USB sticks when it accesses it and which stores a copy of of directory structure and folders to aid fast searches. My mistake Ella. We can advise that map updates are due around April and November. I have a Toyota Yaris 2013 (4.0) and I’m thinking about getting the maps system installed. My problem is the same! 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